Communications Call Taker

This application is for a public safety position. Submission of the online application does not fulfill all of the requirements to apply for this position. Special documents and consent forms are required when applying for a public safety position. 

If you are interested in becoming a P.O.S.T Certified Communications Officer Hall County 911 wants you to join our team!

Summary of Duties:
Answers 9-1-1 emergency and non-emergency calls from citizens of Hall County; obtains vital information and enters information in CAD; refers callers to appropriate agencies and/or contacts agencies and obtains assistance for caller.

Essential Functions and Responsibilities:

• Maintains and updates computer information on calls or refers needed change to Shift Supervisor, files all pertinent logs, and other records and documents that have been used during the shift.
• Assists trained Communications Officers in the transmission of orders and receiving of messages from a large number of law enforcement and fire and EMS units, emergency response units from local, state and federal agencies, wrecker services, FAA, utility companies, and others.
• Assists public over the telephone in order to obtain accurate and pertinent information.
• Is trained to recognize duplicate and related calls and screens calls from trouble areas.
• Maintains constant knowledge of emergency alert and disaster procedures.
• Trained to make proper notifications of calls.
• Must successfully complete GCIC/NCIC training, and certification test within first thirsty days of employment.
• Observes and trains on operation of GCIC/NCIC. Receives and enters information on stolen vehicles, articles, and wanted/missing persons.
• Learns and maintains knowledge of all main thoroughfares, access routes, and current construction in progress.
• Must successfully complete Basic Communications Officer Training (40 hours) within first six months of employment.
• Attends schools and classes as required or instructed.
• Regular and predictable attendance is required.
• Performs other related duties as required.

Materials and Equipment Used:

• 800MHz Radio System                    
• 9-1-1 Alarm Panel                    
• Office Equipment
• 9-1-1 Backup System                    
• Paging System                        
• Printers
• Alarm Systems                        
• Recording Equipment Radio/Phone/Playback
• Computer                        
• Sirens
• Computer Aided Dispatch System (CAD)            
• Door Access Controls                    
• Weather Warning/Monitoring Systems
• Emergency/Non-Emergency Telephones            
• Computer Aided Dispatch Peripherals                        
                  

Minimum Qualifications Required:
Education and Experience:

• US citizen, or repatriated or a naturalized citizen of the United States.
• High School Diploma or G.E.D.
• Criminal History and Driver’s History check required for P.O.S.T. Communications Officer certification.
• Minimum score of 32 words per minute with 80% accuracy.
• Any equivalent combination of education and experience that provides the minimum level of qualifications stated above.
   

Licenses and Certifications:

• Must obtain GCIC/NCIC Certification within the first thirty days of employment.
• Must obtain EMD (Emergency Medical Dispatch) Certification within the first two (2) months from date of hire.
• Must obtain CPR certification within the first two (2) months from date of hire. 
• Must obtain P.O.S.T. Basic Communications Officer Certification within the six (6) months of date of hire.

Knowledge, Skills and Abilities:

• Knowledge of geography of Hall County and its municipalities.
• Ability to read a map.
• Ability to speak with a clear well modulated voice.
• Ability to make quick and accurate decisions and clearly and effectively communicate orally during crisis situations.
• Ability to type and use a computer keyboard.
• Ability to retain and use signals, codes and clear text in the day-to-day operation of an emergency communications center.
• Ability to deal courteously and diplomatically with the public, co-workers, management, and personnel from other agencies.
• Ability to maintain effective working relationships with federal, state, and local agency officials, local and surrounding County Public Safety representatives, County departments, employees, media, and the public.

ADA Minimum Qualifications:
Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.

Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.

Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone.

This class specification should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.