What are the responsibilities and job description for the Service Director - Automotive position at Hallmark Auto Group?
Job Description
Job Description
Hallmark Automotive Group
Hallmark Auto Group is looking for Service Director to join our dynamic team! The Automotive Service Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point of contact for all automotive service matters, the Service Manager’s core responsibility is to listen, thoroughly understand customer problems and to set / manage expectations. Through proactive oversight, the Service Manager leads a team of high-performance service professionals to consistently deliver world-class service to all customers.
Service Manager - Summary
Experienced Service Manager for multiple brand store in Birmingham, AL. Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
Automotive Service Manager - Essential Duties
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Directs and schedules the activities of all department employees.
- Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Serves as liaison with factory representatives.
Handles customer complaints immediately and according to dealership's guidelines
WHY JOIN HALLMARK?
Disclaimer :
To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR, drug testing & previous employment verification.
AAP / EEO Statement
Hallmark Auto Group provides equal employment opportunities ( EEO ) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Auto Group complies with applicable Federal, state and local laws.
