What are the responsibilities and job description for the Airline Account Manager in Auston-Bergstrom International Airport position at Hallmark Aviation Services?
Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
Airline Business Manager Summary:
- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
- Ensure that airline account operates according to schedule and service level agreements
- Oversee the long-term analysis of manpower needs, groom potential leaders
- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
- Develop and cultivates strong customer relations/retention
- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
- Provide hands-on supervision of the staff and delegate workload
- Provide direct customer relations support
- Ensure cross training of staff members and monitor mandatory training
- Administer performance recognition and reward program(s)
- Carry out disciplinary action and motivational activities when needed
- Process promotion, demotion and termination paperwork
- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)
Preferred Skills and Experience
o Proven LEADERSHIP abilities and ORGANIZATIONAL skills
o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)
o Excellent interpersonal, coaching and counseling skills
o Self-driven focus on Customer and Client satisfaction
o Ability to excel under pressure of meeting extreme deadlines
o Able to communicate effectively, both verbally and in writing
o Experienced in planning a roster and monitoring work schedules
o Able to solve daily problems and make quick decisions within the operation
o Able to work varied hours, and flexible to travel if needed.
Apply online today! https://hallmark-aviationcareers.silkroad.com/
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Basic Requirements:
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
