What are the responsibilities and job description for the Fast Track Claims Manager, Personal Lines position at Hallmark Financial Services, Inc?
Job Description :
The fast-track claims manager will manage 2-4 claims units and supervisors responsible for adjusting 1st and 3rd party auto bodily injury and property damage claims; including collision, comp, total losses, salvage, subrogation and PIP claims. Primary responsibilities include managing the claim supervisors to established claim procedures, processes including best practices and KPIs; as well as managing daily workflow and handling of all claims within the units. The claims manager must have significant experience in the management and handling of auto liability claims. The claims manager must have extensive coverage experience with auto liability policies and forms.
Provide management and oversight of approximately 2 bodily injury and 2 property damage auto liability units Hallmark Personal Lines. Manage and supervise 2-4 claims supervisors. Provide direction and supervision on all claims within the units. Provide supervision, direction, training and development to the claims supervisors. Assist in training of existing and new claims supervisors; and perform quarterly and annual claims staff performance evaluations.
Key Responsibilities :
- Lead and manage a team of 2 to 4 claims supervisors to ensure performance metrics, best practices and KPIs set by the company are met or exceeded on a monthly and quarterly basis.
- Provide direction, leadership and training to the claims supervisors.
- Provide necessary direction and oversight to claims staff regarding coverage, investigations and evaluations on all claim files within the units.
- Provide direction and oversight regarding claim resolution strategies.
- Conduct weekly and monthly claim supervisor meetings.
- Perform monthly claim file audits as per company's established SOX procedures.
- Complete quarterly and annual reviews / evaluations for claims supervisors.
- Provide reserve and settlement authority to the claims supervisors pursuant to the company's established guidelines or procedures.
- Attend monthly management meetings as required.
- Maintain 100% compliance with company's established SOX procedures and claim adjuster licensing.
Other Responsibilities :
Supervision
Education, Experience, Knowledge and Skills :
Hallmark Financial Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
