What are the responsibilities and job description for the Desktop Support Engineer position at Hallmark Global Solutions Ltd?
Job Summary
We are looking for a skilled Desktop Support Engineer with 3-5 years of experience in providing technical support for macOS, Linux, and Windows desktops & laptops, Google Workspace, and ensuring seamless IT support for end users in enterprise environment.
Location: Sunnyvale, CA
Support Hours: Monday to Friday / Business hours support. Adhoc support during outages (or) planned maintenance.
Key Responsibilities
Desktop and Laptop Support:
· Provide hands-on support for macOS, Linux, and Windows operating systems, including installation, configuration, and troubleshooting.
· Manage device lifecycles, including provisioning, upgrades, patching, and decommissioning across all platforms.
· Troubleshoot and resolve hardware, software, and peripheral issues (e.g., printers, docking stations, monitors).
· Administer and provide technical support for Gmail and Google Workspace, including Drive, Calendar, Meet, and other collaboration tools. Troubleshoot issues related to email delivery, user permissions, shared drives, and integration with third-party applications.
· Hands-on experience with MDM tools such as Jamf Pro, Intune, or similar solutions.
· Solid knowledge of networking concepts, including TCP/IP, DNS, VPN, and Wi-Fi troubleshooting.
· Basic understanding of scripting languages (e.g., Bash, Python, PowerShell) for task automation.
· Familiarity with IT security best practices, including encryption, endpoint protection, and compliance.
Soft Skills:
· Strong troubleshooting and analytical skills, with a focus on delivering excellent customer service.
· Exceptional communication skills to work effectively with technical and non-technical stakeholders.
· Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment.
Certifications preferred:
· Apple Support / JAMF / Google certification
