Sr. Digital Product Owner (Remote)

WHO WE ARE

Hallmark Digital is one of the driving forces behind the creation and delivery of innovative solutions and experiences for Hallmark’s consumers. We are a team dedicated to optimizing sales, merchandising, marketing, data and operations for Hallmark direct to consumer experiences. We are a fast-paced, collaborative group for Hallmark, and have the opportunity to work on many rewarding projects. Digital Hallmarkers get to wear a lot of hats, constantly learn and take on new challenges, operate with a growth mindset, and help drive consumer digital experiences in an ever-changing landscape.

WHAT THIS ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The Sr. Digital Product Owner is the subject matter expert for their assigned digital products – ensuring superior digital experiences and serving a critical role of bridging the gap between business users and agile development teams. This role will focus exclusively on the customization team, specializing in various types of personalized cards for Hallmark.com. This position works closely with the agile team to write user stories, manage the product backlog, perform release planning and escalate issues as necessary. They must have an excellent understanding of the business needs that they represent, the technology on which they’re building and ensure a great end-user experience. In addition to managing the backlog, they will collaborate with agile teams to oversee day-to-day user support and satisfaction of their products. They will be the main point-of-contact for the agile scrum team and are expected to proactively communicate back with business partners on new enhancements, research and respond to questions and ensure issues are resolved in a timely manner. Candidates must have strong communication and facilitation skills, with a proven record of leading complex projects with multiple business partners. They must exhibit corporate & interpersonal savvy and confidence leading technical projects under tight budgets and timelines.

BASIC QUALIFICATIONS

The following is required to be considered for this role: 

• Bachelor’s Degree or 4 years professional work experience
• At least 3 years of product management, website management experience, digital account management experience and/or other related experience with technology platforms
• Experience with agile development methodology
  
  

PREFERRED QUALIFICATIONS

Your resume will stand out if you have:

• 3-6 years of digital product management experience
• Knowledge of JIRA and other product management tools such as Confluence
• Familiarity with application testing, debugging and analysis of issues
• Familiarity with Usability Design (best practices, consumer journey flows, wireframes, etc.).
• Ability to manage competing priorities and a high volume of initiatives at one time. Proactively prioritize the work and manage expectations.
• Knowledge of Adobe or Google Analytics a plus
• Curious and self-starter
• Client-service mentality

ADDITIONAL DETAILS

• The salary range for this job is between $90,000 and $120,000. Salary will take into consideration several factors including location.
• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. 

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.  

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. 

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. 

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. 

HALLMARK – Because Connecting With Each Other Has Never Been More Important 

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! 

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success. 

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours. 

Salary : $90,000 - $120,000