Full-Time Patient Account Representative

Job Title: Patient Account Representative 

Location: 12800 W. Creek Parkway Richmond, Va 23238

Company: Hallmark Youthcare

Job Summary:

The Patient Account Representative is a vital member of our revenue cycle team, responsible for managing patient accounts to ensure accurate billing, collections, and effective communication with patients and healthcare providers. The ideal candidate will demonstrate a commitment to customer service excellence, possess strong analytical skills, and have a detailed understanding of insurance verification, billing regulations, and patient account management.

Key Responsibilities:

Account Management:
- Manage patient accounts by verifying insurance eligibility and coverage, obtaining pre-authorizations, and ensuring accurate billing practices.
- Review patient accounts for discrepancies, resolve outstanding balances, and identify any potential billing issues.

Billing and Collections:
- Prepare and send out billing statements, follow up on outstanding invoices, and facilitate payment collections in accordance with company policies.
- Work closely with insurance companies to submit claims, appeal denied claims, and reconcile payments to ensure timely and accurate payment processing.

Documentation and Reporting:
- Maintain accurate and detailed records of patient interactions, account status, and payment history.
- Generate reports regarding accounts receivable, collection trends, and other metrics as required by management.

Compliance and Regulations:
- Stay informed about healthcare regulations, insurance policies, and compliance requirements to ensure adherence to industry standards.
- Assist in audits and provide necessary documentation as requested.

Qualifications:

Education:
- High school diploma or equivalent; Associate’s degree in health administration, finance, or related field preferred.

Experience:
- Minimum of [2-3] years of experience in medical billing, collections, or related field.
- Familiarity with healthcare insurance plans and billing procedures.

Skills:
- Strong analytical and problem-solving skills with a keen attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficient in billing software and Microsoft Office Suite (Excel, Word).

Attributes:
- Strong organizational skills with the ability to prioritize and manage multiple tasks.
- Demonstrated customer service skills and a commitment to patient satisfaction.

Work Environment:

This position typically operates in an office environment within a healthcare facility. Standard working hours will apply, with some flexibility required to accommodate patient and organizational needs.

What We Offer:

• Competitive salary and benefits package.( 401K Match, Life, Health, Vision, and Dental Insurance)

• Opportunities for professional development, training, and growth.

• A supportive and collaborative work environment.

• The chance to make a difference in the lives of youth.

Hallmark Youthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.