What are the responsibilities and job description for the Customer Operations Associate position at Hallstar Services Corporation?
The Company
Hallstar Industrial is a provider of specialty chemistry solutions that are used to enhance product performance. Hallstar is recognized as a global leader in the design and synthesis of specialty esters for polymers and known for their customer and supplier focus along with technical expertise. With plans to continue their growth and success, the leadership team is investing significant resources to fully leverage their technical strengths and increase their market presence. The “TeamHall” culture is collaborative, and results oriented with values that foster entrepreneurial spirit, respect for others, continuous learning, personal development, honesty, and integrity. To learn more about this best-in-class organization, please visit the corporate website, www.hallstar.com.
PRIMARY FUNCTION:
Provides customer service as required to maintain and enhance existing business and to obtain new business. Responsible for acting as a liaison between customers and Hallstar’s supply chain team to ensure that all customer requirements are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Receives orders from customers and processes in ERP system. Informs customer of unit price, availability, and any additional information needed by the customer to complete the transaction.
- Establishes new accounts with complete account profiles.
- Interacts with other personnel to expedite shipment and delivery of order. Works with internal and external logistics resources to coordinate transportation arrangements.
- Coordinates after sales support for customer as necessary.
- Prepares invoices and resolves invoice discrepancies.
- Receives, documents, investigates, and resolves customer complaints.
- Provides customer with product and technical information or refers the customer to the appropriate qualified personnel.
- Acts as a focal point for customers and field sales to resolve questions and problems regarding pricing, freight, payment of invoices, product quality or other product or service related items.
- Evaluates and identifies opportunities for process improvements that positively impact the customers’ experience.
- Supports sales force activities through effective communication and partnership.
SKILLS REQUIRED:
- Highly motivated
- Customer oriented
- Organized
- Detail oriented
- Confident decision making
- Professional oral/written communication
- Problem solving
- Flexible
- Excellent time management skills
- Teamwork orientation
QUALIFICATIONS:
A Bachelor’s Degree in Business Administration or related field with 1-2 years of Customer Service related experience is preferred. International customer service experience is a plus.
