What are the responsibilities and job description for the Customer Service Associate position at Hallstar?
About Hallstar
Hallstar Industrial is a renowned provider of specialty chemistry solutions. We are dedicated to enhancing product performance and delivering exceptional customer experiences.
Job Overview
We seek a highly motivated Customer Service Specialist to join our team. As a liaison between customers and our supply chain team, you will be responsible for ensuring all customer requirements are met.
Key Responsibilities
- Process customer orders in our ERP system, providing accurate unit prices, availability, and necessary information.
- Establish new accounts with complete profiles and interact with personnel to expedite shipments and deliveries.
- Coordinate after-sales support and prepare invoices while resolving discrepancies.
- Receive, document, investigate, and resolve customer complaints, providing product and technical information as needed.
- Acknowledge focal point for customers and field sales to resolve questions and problems regarding pricing, freight, payment, product quality, or other service-related items.
Requirements
- Highly motivated individual with excellent customer orientation, organization, and detail skills.
- Confident decision-maker with professional oral and written communication skills.
- Possesses problem-solving skills, flexibility, and strong time management abilities.
- Tactful teamwork orientation with excellent interpersonal skills.
Qualifications
A Bachelor's Degree in Business Administration or related field with 1-2 years of Customer Service experience is preferred. International customer service experience is an asset.
