What are the responsibilities and job description for the Customer Support Representative position at Hallstar?
About Us
Hallstar Industrial is a leading provider of specialty chemistry solutions that enhance product performance.
As a global leader in the design and synthesis of specialty esters for polymers, Hallstar excels at customer and supplier focus along with technical expertise. Our collaborative and results-oriented 'TeamHall' culture fosters an entrepreneurial spirit, respect for others, continuous learning, personal development, honesty, and integrity.
Primary Function
This role provides customer service to maintain and enhance existing business and obtain new business. You will act as a liaison between customers and Hallstar's supply chain team to ensure all customer requirements are met.
Key Responsibilities
- Receive orders from customers and process them in our ERP system. Inform customers of unit price, availability, and any additional information needed to complete the transaction.
- Establish new accounts with complete account profiles.
- Interact with other personnel to expedite shipment and delivery of orders. Coordinate transportation arrangements with internal and external logistics resources.
- C coordinate after-sales support for customers as necessary.
- Prepare invoices and resolve invoice discrepancies.
- Receive, document, investigate, and resolve customer complaints.
- Provide customers with product and technical information or refer them to qualified personnel.
- Act as a focal point for customers and field sales to resolve questions and problems regarding pricing, freight, payment of invoices, product quality, or other product/service-related items.
- Evaluate opportunities for process improvements that positively impact the customer experience.
- Support sales force activities through effective communication and partnership.
