What are the responsibilities and job description for the Sales Support Specialist position at Hallstar?
Hallstar's Mission
Hallstar Industrial strives to provide unparalleled specialty chemistry solutions that drive customer success. Our commitment to excellence is reflected in our employee-centric culture, emphasizing continuous learning, personal growth, and a results-driven approach.
About the Role
We seek a Sales Support Specialist to join our dynamic team. As a key player in maintaining existing business relationships and securing new opportunities, you will leverage your exceptional customer service skills to meet and exceed client expectations.
Responsibilities
- Collaborate with internal teams to ensure seamless order processing, timely delivery, and responsive customer support.
- Develop and maintain comprehensive account profiles, identifying opportunities for process improvements.
- Prepare and resolve invoice discrepancies while communicating effectively with customers and internal stakeholders.
- Provide critical product and technical information, addressing customer inquiries and concerns in a timely manner.
Requirements
- Proven track record of delivering exceptional customer experiences, with a focus on building long-term relationships.
- Demonstrated ability to work collaboratively with cross-functional teams, fostering open communication and conflict resolution.
- Strong analytical and problem-solving skills, with a keen eye for detail and a customer-centric mindset.
- Flexible and adaptable, with a proven ability to navigate complex situations and prioritize tasks effectively.
Preferred Qualifications
A Bachelor's Degree in Business Administration or related field with 1-2 years of Sales Support experience is preferred. International customer service experience is highly valued.
