What are the responsibilities and job description for the Customer Service Representative position at HALO?

Job Description

Description :

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40 sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.

The Customer Service Representative works in partnership with our Account Executives, suppliers, and relevant stakeholders to drive promotional product orders to completion. This position serves as a liaison between Sales and relevant departments to facilitate order workflows, troubleshoot escalations, and ensure timely service to multiple customers. The individual in this role is expected to effectively partner cross-functionally with the Sales Team, Order Editing, Billing Team, etc., by utilizing strong verbal and written communication, and demonstrating a strong customer service orientation.

Candidates must be willing and able to work a Pacific or Mountain Time Zone schedule

Responsibilities

Run daily reports of open orders and complete necessary follow-ups as needed.

Periodically monitor new orders to schedule appropriate follow-up actions, ensuring accurate documentation of dates and reasons.

Review order details to confirm that shipping dates and methods are aligned with delivery deadlines.

Track shipments using various shippers' websites.

Proactively address and resolve any issues that emerge post-shipment to guarantee customer satisfaction.

Maintain clear and professional communication with Account Executives, sales teams, suppliers, and all pertinent stakeholders regarding order statuses, supplier concerns, and anticipated shipping timelines.

Respond to inquiries from Billing, Accounts Receivable, and other internal employees regarding orders assigned to Account Executives.

Document and manage all order-related actions and updates in designated systems.

Offer support and act as a backup for fellow customer service representatives, ensuring continuity and quality of service.

Other duties as assigned

Requirements :

High school diploma or equivalent.

Minimum 3 years administrative AND / OR customer service experience

Strong attention to detail and efficient organizational skills

Active listening skills; not interrupting and asking clarifying questions

Experience with basic computer use, including Office, and ability to learn company specific systems

Effective, professional written and oral communication skills; including email and telephone etiquette

Ability to work on variety of tasks simultaneously on daily basis using effective time management to meet deadlines

Flexibility to work concurrently as an individual and part of a team environment, providing support to others as needed

Compensation : The estimated base hourly rate for this position is between $17.60 and $22.00 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.

Benefits : At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

More About HALO :

At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.

Career Advancement : At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.

Culture : We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.

Recognition : At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information : E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.

Salary : $18 - $22

Apply for this job

Receive alerts for other Customer Service Representative job openings

Customer Service Representative

What are the responsibilities and job description for the Customer Service Representative position at HALO?

What is the career path for a Customer Service Representative?

Job openings at HALO

Not the job you're looking for? Here are some other Customer Service Representative jobs in the Sterling, IL area that may be a better fit.

We don't have any other Customer Service Representative jobs in the Sterling, IL area right now.

AI Assistant is available now!