Head of Sales and Customer Success

Our mission at Halo is to move science forward. A Fast Company "World Changing Idea" and one of Wellfound's Top 10 B2B Startups of 2025, Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at global, iconic companies – including Bayer, P&G and PepsiCo – on topics ranging from sustainability to human health. Since going live in January 2020, more than 16,000 scientists and science-led startups from 130 countries have joined. We are venture-backed by Asymmetric Capital, Village Global, Lightbank, AngelList Ventures (invests in top .1% of startups), Marketplace Capital, Lenny Rachitsky's Air Angels (Airbnb angel group) and other top-tier investors.

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We are seeking a dynamic and strategic leader to join our team as the Head of Sales and Customer Success. In this critical role, you will own the strategy and execution of our revenue-generating efforts. You will oversee and manage a team of six, aligning sales and customer success to drive sustainable growth and position the company for scalability. This is an opportunity to make a significant impact at a fast-growing company by combining strategic vision with operational rigor and hands-on execution.

Key Responsibilities:

Go-to-Market Strategy

• Drive growth by identifying new use cases, uncovering revenue streams and shaping our go-to-market strategy.
• Own the achievement of revenue, customer acquisition, retention, and expansion targets through direct management of Sales and Customer Success with influence over Marketing.
• Align cross-functional teams and feedback loops to deliver a seamless customer journey from acquisition to retention.
• Establish or improve GTM processes and operations such as forecast and pipeline management, sales and CS playbook definition, tech stack utilization and more.
• Maintain consistent operational cadence around forecasting, resource allocation and reporting in partnership with Finance and other departments.
  
  

Leadership and Team Development

• Build, lead, and mentor high-performing sales and customer success teams.
• Provide active deal coaching, including negotiation support, guidance on deeper qualification and discovery, and executive participation in client calls.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Act as a strategic partner to the CEO and executive team, contributing to company-wide decision-making.
  
  

What you bring:

• 7 years of experience leading and scaling the go-to-market function at a enterprise B2B technology startup
• 3 years in sales and/or customer success serving large Fortune 500 enterprises with multiple decision-makers and complex sales cycles.
• Deep understanding of GTM strategies for enterprise B2B Sales and Customer Success.
• Strategic thinking mixed with a strong bias to action - you don't shy away from getting your hands dirty.
• Exceptional analytical skills with the ability to interpret data and drive data-informed decision-making.
• Excellent leadership and communication skills with the ability to inspire and align teams around shared goals.
• Advanced coaching skills and commitment to helping team members grow professionally.
• Skilled at adapting strategies in response to changing business priorities or market conditions.
• Strong strategic planning skills with implications across multiple functional areas.
• Proven ability to manage competing priorities while maintaining focus on long-term objectives.
• Proficient in data analytics tools, CRM systems, automation tools, and business intelligence platforms.
  
  

What we offer:

• Get paid well. We believe top talent should get top pay and don't want you to sacrifice salary for your dream job.
• Share in the upside. Early employees have an outsized impact on a startup's success. It's only fair that you receive meaningful equity in return.
• Donate to research. Make a donation to scientific research you care about and we'll match your donation dollar-for-dollar.
• Volunteer for research. Participate in a research study through ResearchMatch, a nonprofit funded by the NIH, and get a $500 bonus check.
• Stay healthy. We don't ever want your health to be a source of stress and offer top-of-the-line medical, dental, and vision benefits.
• Escape for the Winter. From December to March, Halo will fly you anywhere in the country to escape the cold and get some Vitamin D.