IT Specialist

Job Type

Full-time

Description

The IT Specialist plays a vital role in providing a combination of technical, problem-solving and strong communication skills. They will be proficient in multiple technological areas including hardware, software and networks. They must possess an understanding of systems, applications, troubleshooting and can efficiently resolve technological issues. They can effectively support business partners, consultants and vendors to maintain integration and efficiency in a variety of systems. They should also be proactive by taking the initiative and demonstrating time management skills.

This position offers an opportunity to grow in the IT field and contribute to the overall success of the organization.

• Maintain an up-to-date inventory of all company hardware, with periodic reporting.
• Establish and document criteria for hardware replacement, refurbishment, and lifecycle management.
• Develop a structured plan for obsolescence and disposal (including backup and removal of Halocarbon data prior to disposal).
• Maintain a pool of spare equipment for emergencies or replacements (computers, tablets, monitors, and peripherals).
• Set up new PCs (currently outsourced to RocketIT) while exploring automation or in-house solutions to reduce costs. Partner with 3rd party on list of computer option with at least two options – heavy and non-heavy users.
• Maintain WiFi equipment and passwords.
• Collaborate with third-party firms for server maintenance, backups, and disaster recovery planning.
• Facilitate migration to hosted or cloud-based solutions to improve scalability and efficiency.
• Regularly audit server performance and optimize resource allocation.
• Manage third-party printer contracts to ensure cost-effectiveness and service quality.
• Track printer usage to identify inefficiencies and optimize printer deployment.
• Maintain a centralized inventory of software licenses (e.g., Adobe, Power BI) with periodic compliance checks.
• Manage software needs across all functions of the organization. Providing updates and license renewals that align with business goals.
• Act as the primary liaison with AT&T for telecom services.
• Maintain telecom equipment (primary and secondary) with proactive monitoring.
• Prompt resolution of technology outages.
• Develop and maintain external networks with IT professionals and IT service providers to troubleshoot and resolve technology issues, and seek to develop sustainable solutions.
• Review monthly telecom invoices (including cellular) to identify cost-saving opportunities.
• Define specific responsibilities in Datacor ERP (Formerly Chempax) based on current usage or transition plans to a hosted solution.
  
  

Requirements

• B.S. in Computer Science or a related field (or equivalent work experience)
• Leadership skills with a continuous improvement mindset.
• Strong trouble shooting skills and the ability to collaborate with external tech providers.
• Ensure 98% or higher network uptime through proactive monitoring and maintenance.
• Conduct regular IT audits to identify inefficiencies or security vulnerabilities in partnership with third parties when needed.
• Provide end-user technical support via a tiered helpdesk system for faster issue resolution.
• Stay updated on emerging technologies (e.g., AI, cloud solutions) and implement them strategically.
• The ability to interface with all departments while fostering a collaborative environment within the Augusta team to share knowledge and improve problem-solving efficiency.
• Participate in strategic discussions with third-party vendors on IT structure, cybersecurity, and compliance strategies.
• Implement vendor recommendations where feasible to minimize costs while maintaining quality.
• Ensure accountability by establishing clear service-level agreements (SLAs) with vendors.
• Partner with internal teams to streamline workflows using tools like Excel, Power BI, ODBC, or automation platforms.
• Prioritize improvement projects based on impact assessments conducted by the IT management group.
• Leverage AI-powered tools for predictive insights and proactive issue resolution