What are the responsibilities and job description for the Client Services Representative position at Halpin Staffing Services?
Client Services Representative 46175
8am-5pm weekdays
The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor.
Responsibilities
- Serve as daily internal contact for order management and associated inquiries
- Manage incoming emails from varying internal sources
- Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
- Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
- Follow-through on exception reporting from beginning to end – generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions
- Prioritize orders and/or projects, including prompt expediting of emergency requests
- Maintain and distribute various reports as needed to ensure daily requirements are met
Requirements
- High school diploma/GED
- 2 years of customer service, reporting, or purchase order experience
- Excellent knowledge of Microsoft Office Suite products, most importantly Excel
- Experience with AS400 or similar database systems preferred
- Strong work history dates
Salary : $18
