What are the responsibilities and job description for the Leasing Specialist position at HALVERSON & BLAISER GROUP,?
At Halverson and Blaiser Group, Ltd., we are dedicated to excellence in property management. With over 30 years of expertise in the Twin Cities market, we specialize in managing and developing residential and commercial properties. Our portfolio includes over 5,000 units of multi-family housing and more than 500,000 square feet of commercial space.
Our mission is to manage real estate investments with expertise and dedication, helping clients achieve their goals while enhancing our communities. With deep roots in the Twin Cities, we deliver results through a service-oriented philosophy centered on people, accountability, and trust.
The Leasing Specialist is responsible for retaining up to date community information, knowledge of apartment availability, pricing, and lease expiration dates in order to effectively market, tour and lease apartments while maintaining the highest levels of occupancy possible. In addition to building positive relationships with incoming new residents, the Leasing Specialist must maintain resident satisfaction in the community and work closely with community managers.
HBG’s core values : Accountable, Invested, and Reputation—is essential for success in this position.
Administrative Responsibilities:
- Maintain up-to-date resident and prospect information within Yardi.
- Assist vendors with keys from the KeyTrak system on a daily basis
- Assist couriers delivering packages with Luxer One codes/signing for packages
- Provide general clerical assistance to the community office acting as a primary receptionist, logging messages for management in their absence, contacting residents with reminders of lease renewals and relaying maintenance messages to residents per maintenance request
- Communicate daily updates to security upon their arrival at 4 p.m. Monday through Friday
- Respond to all resident, vendor, management and owner emails in a timely manner
- Learn and ensure compliance with all company, local, state and federal safety rules
- Ensure that unsafe conditions are reported and corrected in a timely manner.
Leasing Responsibilities:
- Greet all prospects and qualify by covering all criteria (asking questions, utilizing guest cards, etc.)
- Immediately record all telephone and in-person visits on appropriate guest cards and enter all information into Yardi.
- Walk prospects through the application process and monitor screening results in RHR. Once approved, generate their new lease and coordinate lease signings.
- Ensure apartment is ready for resident upon agreed move in date
- Follow-up with prospects that did not close and attempt to close the sales again. If unable to help prospect, refer them to sister communities to meet their needs.
- Prep move in bags and gifts prior to their arrival
- Assist in monitoring advertising effectiveness
- Distribute all company or community issued notices
- Always Represent the company in a professional manner
Resident Retention
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
- Quickly complete maintenance service requests. Inform the maintenance staff immediately. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters
- Contribute to the cleanliness and curb appeal of the community on a continuing basis
- Assist the leasing/marketing manager with resident functions and social events monthly. Attend functions and participate as host.
Marketing
- Place, remove/update banners, signs and billboards
- Assist the leasing/marketing manager in updating monthly newsletter
Employees must fulfill the performance standards of this position and comply with the policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
This job description is intended to describe the general nature and work responsibilities of this position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with the supervisory instructions and perform other job duties, responsibilities and assignments as required by managers.
