What are the responsibilities and job description for the Enterprise Analyst position at Halvik?
Halvik is a highly successful company that puts people first, and we are looking for someone just like you. We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help our customers succeed. Come be a part of something truly special!
We are seeking a mid-level Enterprise Analyst with Cloud experience for an onsite position in Alexandria, VA. This role supports large-scale network, systems, applications, services, and business activity through active monitoring, analysis of alerts, escalation, and communication, and will require shift work: 7am to 3:30pm OR 2:30pm to 11pm, plus 1 shift on the weekend.
Responsibilities
- Support a 24x7 environment, providing on-call support as needed, with a high degree of responsiveness and sound troubleshooting methodologies.
- Diagnose complex systems issues with multiple influencing factors.
- Investigate monitoring alerts, troubleshoot, and engage the support teams.
- Communicate the outage to senior leadership following approved guidelines.
- Analyze alerts using tools such as Splunk, Sitescope, and Qradar, Instana and AWS Cloudwatch, Incident Manager.
- Collaborate with support teams to track and escalate the issues as needed until resolved.
- Participate in identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems.
- Participate in analysis, design, and new construction of next generation IT systems.
- Responsible for understanding the needs of the customers and the capabilities of commercially available IT products and creating requirements that will allow implementation by the development team.
Requirements
- Education: BS in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline.
- 6 years of experience of which 2 must be specialized in one of these areas: Network Administration, Windows Administration, Unix/Linux Administration, Software Engineering, or General Systems Administration.
- Excellent written and verbal communication skills.
- Good understanding of networking principles and technologies.
- Strong understanding of Problem Management Process.
- Experience with cloud-based systems.
- Extremely proficient with Linux/Unix Environments and troubleshooting tools such as Instana.
- Broad understanding of Security Protocols including HTTPS, SSL, and SSO.
- Must have solid technical background with a focus on IT/cloud-based IT systems.
- Network or Security is preferred.
- ITIL-related certifications are a plus.
- Systems Engineer on 1 or more IT platforms preferred.
- USPTO experience preferred.
Halvik offers a competitive full benefits package including:
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
