Director of Training and Staff Development

Job Description

Job Title: Director of Training & Staff Development

Reports To: COO

Job Overview:

The role of the Director of Training & Staff Development is to develop and update all Hamaspik trainings for member-facing departments and provide leadership to the Staff Development team and the relevant departmental trainers. This position is also responsible for ensuring the effectiveness of the trainings through routine monitoring and auditing of staff and employee performance.

Essential Responsibilities:

· Provide leadership and oversight to the Staff Development Specialists, ensuring they meet organizational standards and objectives.

· Provide oversight and assist with the supervision of the departmental Trainers, ensuring they meet organizational standards and objectives.

· Responsible for re-development of current training content in line with CMS/DOH guidelines, as well as with the organization’s day to day processes, workflows and job responsibilities

· Assist with the development of new training content, as needed.

· Participate in all meetings and work groups related to content development.

· Utilize feedback and data to ensure effectiveness of trainings and adjust as necessary.

· Collaborate with other departments to ensure that trainings are thorough and address all aspects necessary.

· Routine monitoring and auditing of Staff/Employee adherence to the training program and collaborating with relevant departmental management to address gaps and insufficiencies

· Lead weekly meetings with the relevant departmental Staff Development Specialists and Trainers to review progress, address challenges, and ensure alignment with goals.

· Ensure that all relevant deadlines and report submissions are completed timely.

· Provide daily support to the workforce as it relates to the training department.

· Assists with specialty projects, as applicable.

· Participates in mandatory staff meetings.

· Performs other related duties as assigned by supervisor or executive management.

Specific Knowledge, Skills, and Abilities:

· Ability to effectively communicate verbally and in a written manner

· Ability to work independently but recognize when to escalate or seek help

· Computer skills: Windows, Word, PowerPoint, Excel.

· Self-starter with ability to complete objectives quickly

· Problem analysis and problem solving, good judgment, presentation skills, coaching skills, adaptable, and a team player.

· Ability to organize, schedule, prioritize and utilize time effectively

· Excellent interpersonal skills, confidentiality, and professionalism

Required Education, Experience, and Licenses:

· Experience with conducting trainings.

· Strong knowledge of Medicaid and Medicare requirements

· Experience with managed care

Job Type: Full-time

Pay: $92,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Ability to Commute:

• Brooklyn, NY 11218 (Required)

Ability to Relocate:

• Brooklyn, NY 11218: Relocate before starting work (Required)

Work Location: Hybrid remote in Brooklyn, NY 11218

Salary : $92,000 - $100,000