What are the responsibilities and job description for the Desktop Support Technician position at HamayaGroup?
Job description
Job Summary
We are seeking a knowledgeable and proactive Desktop Support Technician to join our IT team. The ideal candidate will provide exceptional IT support to our users, ensuring that all technical issues are resolved efficiently and effectively. This role requires a strong understanding of IT infrastructure, operating systems, and customer service skills to enhance user experience and maintain productivity.
Responsibilities
- Provide first-level support for hardware and software issues, including troubleshooting and resolving technical problems.
- Utilize ServiceNow or similar ticketing systems to track and manage support requests.
- Assist users with Active Directory management, including account creation, modification, and troubleshooting.
- Communicate effectively with end-users to gather information about their issues and provide clear instructions for resolution.
- Maintain and manage IT infrastructure components, ensuring optimal performance of all systems.
- Perform routine maintenance on computers and peripherals, including updates and installations of operating systems.
- Collaborate with other IT team members to implement solutions for recurring issues.
- Document solutions and create knowledge base articles for future reference.
- · Hands and Feet support for Infra devices (Network and Servers) Technical support on need basis.
· Floor support during and post major incidents
· Engineer must have English & local language skills
· Co-ordinate with UK Service Desk, Operations Managers and Tower Leads for issue resolution and service requests
Job Types: Part-time, Contract
Requirements
- Proven experience in IT support or a related field.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with TCP/IP networking concepts.
- Experience with Active Directory and computer management tasks.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Proficiency in using ticketing systems such as ServiceNow or Remedy for issue tracking.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong problem-solving skills with attention to detail.
If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.
Job Types: Full-time, Contract
Pay: $25.00 - $28.00 per hour
Job Types: Contract, Temporary
Pay: $25.00 - $28.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $25 - $28