Cricket Manager

Brief Description

As a Cricket Wireless Manager, your goals are to ensure the stores delivers excellent customer experience, exceed sales metrics, manage, and protect company assets and increase profitability all while developing your team to be best in class.

Responsibilities

• Bi-weekly meeting (normally Tuesdays or Thursdays) with cricket representatives.
• Monthly meeting at the AT&T Tower and Poydras with cricket directives.
• Planning and development of monthly events. (small events like acp activation in the east, or big events like essence fest, basketball tournaments, galas etc.)
• Manage the sales representatives? team, supervisors, and store managers.
• Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency.
• Resolve customer complaints/ issues if they have escalated.
• Train team
• Set sales goals per store.
• Set store metrics and guide to accomplish the goal.
• Motivate team.
• Monitor phones and accessories inventory.
• Place accessories and phones orders from vendors as needed.
• Anticipate the need to be fully stocked according to the month we are at or the promotions that are being offered.
• Make sure the company as whole reaches the acp?s required by Cricket Wireless
• Create events for the slow season.
• Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge.
• Develop, challenge, and motivate store team members and inspire them to lead their individual results.
• Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals.
• Other tasks as needed.

Operations

• Deliver presentations to store staff on new products, equipment, and store layouts.
• Study, plan and approve new locations for expansion.
• Adhere to all policies, as outlined in the Handbook, SOP?S and other company communications.
• Adhere to all paperwork procedures, as outlined in the Handbook.
• Finish all Training Courses and make sure the team finishes them as well. (They appear new courses, every few weeks)
• Check every morning the hub, to see changes in prices and promotions.
• Master all required systems: RQ, Aktivate, Compass, Whiteboard, etc.
• Regularly check sales paperwork to review for discrepancies/errors.
• Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence.
• Protect and maintain Company assets.
• Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers.
• When opening or closing a store, accurate & timely completion of related checklists with zero errors.
• Immediate communication of any inventory deficiency to your District Manager for review.
• Safeguard all codes & passwords (i.e. RQ, Carrier logins, Email, Security).
• Maintain store appearance.
• Complete all required training within the timeline established by management.
• Take personal responsibility for all problems within your control.