What are the responsibilities and job description for the Field Technician position at Hamilton Barnes ?
We are working with a leading Managed Service Provider (MSP) located in the vibrant NOLA area. They specialize in providing comprehensive IT solutions to businesses of all sizes, offering innovative technologies and exceptional service to help our clients thrive in today's digital landscape.
The Field Technician is responsible for supporting the integrity of customer and internal systems, as well as providing technical assistance to team members and customers.
This is a PERMANENT position that is ONSITE in New Orleans, LA.
Responsibilities
- IT Support relating to issues with the internal systems and network infrastructure
- IT Support relating to issues with the customer systems, hosted services, and cloud subscriptions
- Support services for Microsoft related technologies : Server, Desktop, Office 365, etc.
- Support services for virtualization technologies : VMware, Parallels, and supporting services
- Technical services and support at the Level 2 network level : WAN and LAN connectivity, firewalls, and security
- Support disaster recovery solutions
- Remote access solution support : VPN, Terminal Services, and Virtual Desktops
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Administration and maintenance of the remote monitoring and management system : update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Document maintenance for all computer systems and network infrastructure
- Communication with customers as required : keeping them informed of incident progress, notifying them of impending changes or agreed outages
Required Skills
If you're excited about this opportunity, apply today with your updated resume!
