What are the responsibilities and job description for the PC Technician position at Hamilton Barnes?
Would you like to join a global Cisco Gold Partner as they go through a rapid expansion into the US?!
My client is looking for PC Hardware warranty Field Service Technicians in Boston!
You will be joining the team based in Boston, working towards providing the best Service to their clients! They are offering organic career progression from day one.
Responsibilities :
- Deliver onsite technical hardware support and repair services for a range of devices including Laptops, Desktops, Workstations, Tablets, and related equipment, catering to both commercial and residential clients.
- Perform installations, maintenance, upgrades, and repairs on IT products.
- Ensure compliance with all contractual Service Level Agreements (SLAs) and meet contractual obligations.
- Demonstrate strong customer support skills and maintain timely communication with all stakeholders.
- Collaborate effectively within a team and communicate efficiently.
- Manage multiple issues simultaneously and prioritize tasks accordingly.
- Complete all administrative duties following established policies and guidelines for each service call.
- Execute routine maintenance tasks within agreed-upon timelines, such as parts administration.
- Accept and fulfill service calls within established Service Level Agreements (SLAs) and company standards for each client.
- Adhere to company security, safety, technical, and quality standards and procedures to ensure high customer satisfaction.
- Additional requirements may apply upon extension of employment offer.
Skills :
Accountabilities :
Experience :
Package :
Salary : $21 - $23
