What are the responsibilities and job description for the Phone Operator position at Hamilton Cardiology Associates?
Hamilton Cardiology Associates** is a full-service cardiology practice that consists of Board-Certified Cardiologists, Nurse Practitioners, Physician Assistants, Registered Nurses, Certified Technologists, and critical personnel who work together as a team to meet our patients' needs. Our mission is to provide the highest level of quality and accessible medical care to our patients. We take a comprehensive approach that includes preventative and educational services. In partnership with our patients and referring physicians, we strive for excellence in improving the quality of our patients’ lives. To learn more, visit www.hcahamilton.com
**Job Description:**
- Answer incoming patient phone calls.
- Triage calls according to established protocols.
- Schedule, reschedule, and cancel routine appointments.
- Check voicemail and return patient calls.
- Forward phones to the answering service at 4 PM.
- Unforward phones from the answering service at 8 AM.
- Ensure phones are properly forwarded and unforwarded.
- Call in the on-call physician coverage to the answering service.
- Maintain appropriate chart documentation.
- Review and stay updated on position reference material that outlines all responsibilities.
- Assist with other office support duties as directed by the manager and/or supervisor.
**Requirements: **
- Ability to work in a fast-paced environment.
- Experience in a call center or customer service setting.
- Proficient in EHR, Word, Excel, and Outlook.
- Strong multitasking abilities.
**Schedule: **
- Monday to Friday (40 hours /-)
- No night shifts or weekends.
**Benefits: **
- Medical, Dental, and Vision insurance.
- Paid time off.
- 401(k) plan.
- Uniform allowance.
