PATIENT ASSISTANCE WORKER

Description

General Responsibilities
•    Promote and maintain awareness of HCHN programs, services, and activities.
•    Determine eligibility for appropriate prescription programs and assist individuals in accessing medications.
•    Maintains a database for internet mediation for the assigned site, reporting the statistics monthly to management.
•    Secure completed applications from all sites for the prescription assistance program.
•    Maintains a file on all pharmaceutical company indigent programs and the eligibility requirements and is able to communicate and identify the best plan for the patient in need.
•    Develop relationships with outside providers.
•    Work routinely with pharmaceutical companies, physicians, healthcare providers, and other organizations networking and navigating patients availability to access needed resources.
•    Functions as a liaison between HCHN and any 340b pharmacy programs when addressing internet pharmacy needs.
•    Coordinates the dispensing of medications ordered through the internet pharmaceutical program.
•    Enroll patients in the sliding fee scale program and other patient assistance programs.
•    Link patients to other local programs/agencies, including the HCHN Homeless program.
•    Conduct resource searches and advocate for clients with special needs.
•    Prepares reports for the sliding fee program demographics on a monthly basis for the management team.
•    Completes paperwork and documentation requirements for the prescription assistance program, sliding fee scale program, and other assigned programs.
•    Other duties as assigned.

Qualifications

Education and/or Experience

Required
•    High School Diploma or G.E.D. 
•    Two years of clerical experience with strong secretarial/computer skills.
•    Proven knowledge of Medicaid and managed care insurance programs.

Preferred 
•    Experience working with a pharmacy or medication program.  
•    Some college credits.
•    Clerical experience working in a healthcare setting.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•    Ability to maintain confidentiality in all matters.
•    High level of problem-solving abilities.
•    Must have excellent customer service skills.
•    Flexible, with the ability to work independently and with minimal guidance.   
•    Strong oral and written communication skills. 
•    Excellent interpersonal and customer service skills to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
•    Ability to type 40 wpm.
•    General computer proficiency.

Language Skills
•    Ability to communicate effectively with diverse populations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

•    While performing the duties of this job, the employee is regularly required to talk or hear.  
•    The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.  
•    The employee must occasionally lift and/or move up to 25 pounds. 
•    Specific vision requirements include the ability to see at close range. 
•    Fine hand manipulation (keyboarding).
•    Travel between sites using your own vehicle.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

•    Internal office space.  
•    The noise level in the work environment is usually moderate.