What are the responsibilities and job description for the Business Office Customer Service Clerk position at Hamilton County Hospital District?
JOB SUMMARY: Answers phone calls and helps patients with questions. Data entry of manual charge for Hospital. Assists with patient communication and patient letters. Cross trains in all Business Office duties including claims and denials. Functions as back up for any personnel that are on leave. Assists with reports to insure efficient and correct billing. Assists with Accounts Receivable claims for hospital and all clinics. Assists Patient Accounting with credits balances, scanning, downloads. Answers directly to the Billing Manager. OSHA Bloodborne Pathogens Class III.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
A. Inputs data into the data processing system.
a. Receives and reviews data for accuracy.
b. Maintains contact with source departments to clarify inaccurate or incomplete input data.
c. Accurately and promptly inputs data into the system.
d. Communicates with external contacts on a daily basis, such as insurance companies, patients and patient families as needed.
B. Prepares output documents and reports for supported hospital departments.
a. Monitors systems performance and reports problems to supervisor.
b. Runs required reports on a timely basis.
c. Delivers reports and other data processing documents and information to users.
d. Recommends improvements or changes to supervisor.
C. Maintains computer and related equipment and supplies in a clean, operating condition.
a. Advises Billing Manager of equipment problems or requests maintenance as directed.
b. Helps to maintain proper inventory levels of paper and other supplies utilized to support the system.
c. Keeps all assigned equipment clean and protected when not in use.
OTHER SIGNIFICANT REQUIREMENTS:
A. Maintains confidentiality while working with confidential matters on a daily basis.
B. Provides service direct to patients while maintaining a positive customer relations atmosphere.
C. Follows safety guidelines and policies for the Healthcare System.
D. Adheres to Hamilton Healthcare Systems Behavioral Standards.
E. Emulates the customer service expectations for Accountability, Respect, Integrity, Service, and Excellence.
F. Maintains HIPAA compliance at all times.
G. Abides by the Hamilton Healthcare System Personnel Policy and Employee Handbook.
H. Performs all other duties as assigned.
JOB QUALIFICATIONS:
A. Education: High school graduate or equivalent.
B. Personal job-related skills: Typing speed of 45 wpm, operation of ten-key adding machine/calculator. Proficient in Microsoft Office and has working knowledge of general clerical duties.
C. Licensure, registry or certification: None required.
D. Experience:
1. Prior Work Experience: One year experience in a medical setting and/or data processing preferred.
2. Technical Training: None required
E. Physical and Mental Requirements: Duties of the position require intermittent walking, sitting and standing. Some bending, stooping and reaching is required with the lifting of items up to a weight of 20 pounds. The ability to comprehend and follow routine written or verbal instructions.
