PC Specialist 1 (4359-07)

Job Title: PC Specialist (4359-07)

Location: Cincinnati, Ohio/

Your Benefits of Working for Hamilton County!

• Starting Salary: $23.24/hour
• Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA,
• Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
  
  
  

Summary of Job Duties:

The Communications Center is responsible for the answering of 911 calls and police, fire and EMS dispatching for forty-eight communities in Hamilton County. As a twenty-four hour a day, seven day a week operation, the basic maintenance of our computer systems is critical for our 911 call takers and radio dispatchers.

• Provides mostly Tier 1 and some Tier 2 technical support for departments under the Board of County Commissioners Departments. Examples include Basic active directory user administration, end user and server support for the various systems; troubleshoots hardware and software issues, PC configuration, installs, upgrades, anti-virus and cybersecurity strategy, server administration, other connectivity issues including wireless network clients. Offers daily operations and systems support to personnel as directed. Assist personnel with installation, configuration and ongoing usability of system hardware and software. Verify functionality of hardware and software components. Other IT duties as directed.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
• Resolves on-site issues; communicates with supervisor/team and may assist with networking and switch changes; uses networking principles to diagnose issues, and rules out non-issues; primary administrator for server maintenance and pc workstation, laptop and smartphone support; printing problems, application and software issues and file storage. Assume responsibility for project tasks and ensure they are completed in a timely fashion. Monitors annual maintenance and support programs. Maintains appropriate documentation of activities.
• May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments.
• Oversees installation, testing, repairs, and corrective action of other LAN devices including but not limited to other computer peripherals; systems; repair and maintenance of laptops, printers, operating systems, or application software.
• Keeps current on IT and industry trends; provides direction and feedback on IT infrastructure; project management; continuing technical advancement and education; provides backup to other support specialists as needed.
• Demonstrates regular and predictable attendance and responsive customer service.
• May undergo the system administration training; may understand existing support agreements and the procedures currently in place to open up new tickets; understand and make initial diagnoses of equipment in realm of responsibility and implement proper resolution in a timely fashion.
  
  
  

Hazardous Working Conditions:

• Must be able to maintain a flexible schedule and willing to work overtime; must be willing to support agency satellite
  
  
  

Minimum Qualifications:

• Associate degree in computer science/electronics
• or three (3) years of directly related experience in PC technical support
• working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications
• must obtain Comp TIA A Certification upon completion of probationary period
• must be able to maintain a flexible schedule and willing to work overtime
• must be willing to support agency satellite office
• required to carry a cell phone
• Valid driver's license issued by the state of residency
  
  
  

Work Location and Hours:

• 2377 Civic Drive Cincinnati, Oh. 45231
• 40 Hour Work Week/Daytime, occasional weekend, and some overnight work. Hours flexible. Onsite, no remote.
  
  
  

Deadline to Apply:

April 11, 2025

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.