What are the responsibilities and job description for the Support Specialist position at Hamilton County, Ohio?
Processes decisions, orders, 75N orders, scheduling orders, healthcare orders, agreed entries, and all paperwork from the assigned magistrates. Updates CMS to reflect all case activity taken, including but not limited, to case tracking, running record, result codes, support order information, and court party information. Forwards to CSEA CE unit all new and modified case information to allow for creation and modification of SETS support accounts. Accurately schedules hearings based on magistrate orders. Answers inquiries of litigants and attorneys, in person and telephonically. Coordinates court parties for phone conferences.
Processes all magistrate's decisions and orders from the domestic violence docket. Forwards documentation to the Sheriff's Office to ensure the proper service of all domestic violence civil protection orders. Secures exhibits and exhibits lists, reviews, then forwards to the file room for updating in exhibit tracking system. Runs statistical reports to confirm data accuracy and timely completion of cases. Processes tickler on a daily basis to keep abreast of timely issuance of orders and decisions by magistrates.
Performs work duties of other staff as workload dictates or as directed. On a backup basis, schedules interpreters and executes Family Law Clinic responsibilities. Attends training as directed. Assists other departments when necessary to maintain the standards and integrity of the Court. Any other duties as assigned.
KNOWLEDGE, ABILITIES AND SKILLS (may be developed after employment)
Knowledge of : Applicable procedures and practices of the Court of Domestic Relations; including familiarity with the Local Rules of Practice, the Court's personnel policies, and proper courtroom etiquette. Basic office and computer equipment skills including Microsoft Word, Excel, and Zoom Video Communications.
Ability to : Communicate with attorneys, the general public, employees, and Court officials in an effective and courteous manner. Work under pressure and maintain composure in dealing with potentially irate and hostile customers. Work independently while prioritizing essential tasks. Accept constructive criticism and direction. Be professional at all times and work cooperatively with all other departments within the Court and persons from other courts, agencies, and providers. Maintain regular attendance, proper dress, and a positive attitude. Treat litigants and counsel with respect and dignity. Maintain courteous phone etiquette.
Skill in : Communicating with staff and others, both orally and in written form. Operating basic office equipment, including a Windows based computer system. Completing tasks timely and free from excessive and or recurring mistakes. Creating and maintaining an organized workflow process in accordance with Court guidelines.
MINIMUM QUALIFICATIONS
Any combination of training and work experience which indicates possession of skills, knowledge, and abilities listed above.
Must possess a High School Diploma from an accredited school with demonstrated ability in computer skills, workflow management, and the ability to work with little direct supervision.
College degree preferred, or an equivalent combination of education, training, and experience.
