Customer Service Rep (Dental)

Job Description

Job Description

All About Hamilton Health Center

Hamilton Health Center (Hamilton), established in 1969, is the only Federally Qualified Health Center (FQHC) within a 30-mile radius of Harrisburg, PA and continues to grow using a holistic and comprehensive approach to being patient centered. The mission of Hamilton is to improve the health of Central Pennsylvania’s residents by delivering high quality, respectful and patient-centered health and related social services that promote access, treatment, education, and prevention regardless of health, economic, or insurance status. Our vision is that every member of our community, regardless of their ability to pay or their insurance status, receives holistic, quality health care needed to create a healthy community. For over 50 years we have been true to these words. As part of our team, you will work alongside a dedicated team that cares and values those we serve.

Benefits offered : In addition to your base pay, you are also eligible to receive :

• Paid time off, Birthday holiday, and 7 paid holidays.
• Medical, Dental & Vision,
• Company paid life insurance.
• Retirement Plan
• Employee Assistance Program

Job Summary :

The purpose of this position is to check all patients in and out following their visit with a provider, verify accuracy in patient ‘superbill’ in the in-house system, collect payments from patients in a manner that maximizes patient collections and increase patient accountability, and schedule all follow up appointments according to set protocols of each department.

Essential Duties and Responsibilities :

Perform the job functions of check in when needed :

Required Knowledge and Skills :

Must be detail oriented, have excellent verbal and communication skills, have strong computer skills, and able to work with high degree of accuracy in a high paced environment. Must be able to handle work related stress in a positive manner and able to apply critical thinking skills in problem solving, be dependable, reliable, and professional. Must be able to communicate politely and courteously with people from different socio-economic and ethnic backgrounds and be able to establish and maintain harmonious, productive working relationships with Center’s management, providers, clinicians, and public. Able to work some evening and other extended hours as needed.

Minimum Qualification :

High School graduate or GED required, associated degree or formal business / technical education preferred. A minimum of one (1) years’ experience in customer service-based center atmosphere, general customer service, medical / dental registration, or other related fields.

Other Requirements : Reliable transportation to travel throughout the service area.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.