OUTREACH AND COMMUNITY HEALTH WORKER

About the Role

Hamilton-Madison House (HMH) is the leading provider of behavioral health services for New York City’s Asian community and the second largest provider in the country. HMH serves nearly 1,000 community members through a comprehensive program model that understands and incorporates the strengths of individual cultures and addresses the stigma related to mental illness. Services range from psychological services; personalized recovery-oriented services for individuals with mental illness; recovery programming for addiction in six languages and seven dialects; supportive housing for people with mental health issues; and training and internship opportunities for graduate students in social work, mental health counseling, and psychology. Our team of over 40 full-time and 16 part-time staff speak Cantonese, Mandarin, Korean, Japanese, Vietnamese, and Cambodian.  

The Outreach & Community Health Worker will work with Clinical Coordinator to implement a dedicated project aimed at improving access to mental health care for Asian Youth & Young Adults (A&YAs) and their families, a group historically underserved in behavioral health services. This project will focus on identifying barriers to care, enhancing cultural competence in service delivery, and creating and conducting targeted outreach efforts. The Outreach & Community Health Worker will also collaborate with community organizations, schools, and healthcare providers to ensure that mental health resources are effectively reaching this high-need population. 

*This is a 1 year grant funded position with the possibility of a second year extension*

Key Responsibilities:

• Build and maintain relationships with community stakeholders such as schools, hospitals, mental health clinics, social services and housing staff, and faith-based organizations to facilitate referrals and enhance outreach.
• Conduct outreach to Asian Youth & Young Adults (A&YAs) and their families by attending community events, school meetings, and visiting local gathering places (e.g., grocery stores, civic group, nail salons).
• Assist in the development and execution of social media campaigns to reach potential clients and raise awareness about services.
• Provide education and training in the community for parents/guardians of A&YAs and extended family (as appropriate) during outreach. 
• Maintaining records of outreach contacts and activities.
• Serve as the initial contact for patients seeking behavioral health services, work with supervisor to conduct pre-admission screenings and deliver health related social needs (HRSN) with patients & families.
• Facilitation of referrals to community-based services for further support when needed.
• Maintain collaborative and compliant documentation that meets HMH and regulatory requirements.
• Actively participate in interdisciplinary team meetings, clinical case conferences, and required trainings as appropriate.
• Other projects & assignments as directed by supervisor or designee.  

Minimum Qualifications:

• Minimum Bachelor’s level in a social service discipline and 2 years of experience in the related field
• Bilingual fluency required, with a preference for proficiency in languages spoken within NYC’s Asian communities.
• Demonstrated cultural proficiency and experience working with diverse communities, especially in urban, underserved areas.
• Experience working with Asian Youth & Young Adults (A&YAs) and their families.
• In-depth knowledge of Lower East Side community resources and mental health service providers.
• Strong interpersonal, written, and verbal communication skills.
• Commitment to racial and social justice, with an understanding of equity issues in healthcare.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and electronic medical records (EMR) software; willingness to learn new systems as needed.

Compensation: $23 to $28 per hour depending on education and experience

Hours: Monday to Friday, 37.5 hours/week 

Excellent benefits including medical, dental, and vision insurance, 15 vacation days, 12 sick days, 3 personal days, and 12 paid agency-wide holidays.  Depending on the role, HMH offers a flexible work schedule

Hamilton-Madison House is an Equal Opportunity Employer