What are the responsibilities and job description for the PBO Supervisor position at Hamilton Medical Center Inc?
JOB SUMMARY
Plans, organizes, supervises, monitors and improves the day-to-day, and short-term activities of the department. Leads, motivates and coaches individuals on the Physician Billing team. Provides consistent and constructive feedback to associates. Trains, develops or identifies associates training needs and resource needs, establishes priorities, schedules daily work and monitors the quality and quantity of work performed by the department and the individuals within the department. Recommends promotions and terminations, etc. Uses specialized knowledge of guidelines and regulations to provide guidance and advice to customers. Ensures department and related company activities are in compliance. Supervises and coordinates a wide range of activities within Physician Billing Services which includes billing, collections, financial clearance, cashiering, refunds, etc. Assists with planning, developing and administering departmental procedures, policies and standards, ensures organization policies and procedures are communicated and practiced. Develops appropriate measures or standards for performance and uses these to monitor, evaluate and continuously improve services and associates. Establishes and maintains positive business relationships internally and externally to ensure effective and efficient coordination of services to promote department goals. Supervisor must be a champion for improving Patient Satisfaction and a leader for Service Excellence.
JOB QUALIFICATIONS
Education: Associates Degree. Commensurate direct Physician Office Billing/Collection experience may substitute for education.
Licensure: N/A
Experience: Four plus years experience in a healthcare facility having direct public contact and experience working with health care insurance carriers. Two plus years in a supervisory or lead role preferred.
Skills: Excellent interpersonal and organizational skills. Demonstrated leadership abilities. Thorough understanding of the Revenue Cycle. Ability to receive and express detailed information through oral and written communication. Proficient at Microsoft Office (Email, Word, Excel). Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence formalized guidelines and procedures.
