What are the responsibilities and job description for the Customer Service Specialist position at Hamilton Physical Therapy, P.C.?
Hamilton Physical Therapy is looking to add to our team!!
We have identified three key characteristics that we are looking for in a customer service specialist. First, a positive person! We believe anything can be accomplished with a positive attitude. Second, a person who demonstrates intelligent communication skills with patients as well as with other staff members. Finally, a person who is dedicated. We like to say we are open on Friday because people need our help every day of the week.
Our new team member must be able to multi-task, be computer/tech savvy, not afraid to ask questions, and always try to be one step ahead. This position needs to be held by someone who is a team player and always wishes to help out their co-workers.
Schedule: Full-time
Non-exhaustive list of responsibilities below:
- Answer incoming patient inquiries via phone or in person in a positive, professional and courteous manner
- Maintain patient records accurately with data entry in our EMR
- Work collaboratively with other clinics to ensure patients get the care they need
- Assist providers with PT Aide duties such as laundry, stocking treatment rooms, taking out the garbage, etc.
- Opening the clinic and/or closing the clinic
Requirements:
- High school diploma or equivalent is preferred
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong problem-solving skills and ability to think critically
- Comfortable with using computer systems and software programs
- Display of positive demeanor
As a physical therapy aide and customer service specialist, you may be the first point of contact for our patients. You will be responsible for providing exceptional service at all times. We are looking for someone who is passionate about helping others and has excellent communication skills. If you are a problem-solver who enjoys working in a fast-paced environment, we encourage you to apply.
