Phone Technical Support

Priority Personnel is currently hiring a Phone Technical Support Representative for a security device manufacturing company located in New Braunfels, TX. Applicants MUST be able to read & interpret blueprints, schematics, and trouble shoot electro-mechanical products.

Work Schedule : Mon-Fri / 8am-5pm

Pay rate : $19.36 / hour

Duties include but are not limited to :

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to ensure proper operation of company products.
• Provide technical and sales customer support services for security products over the phone and electronically.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars.
• Routinely observe operational performance and install of security product and updates when necessary to increase product knowledge and technical skills.
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management, returns, replacements or repair personnel.
• Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with security products.
• Reads and works with drawings, process sheets, operations manuals, schematics and work orders.
• Test and repair electronic boards, parts, hardware and other manufactured security products using hand tools and power tools and machinery.
• Ship product parts under warranty and for repairs or lost items to customers
• Attends, sets-up demos and actively participates during tradeshows.
• Provides on-site / off-site product training to vendors, sales dealers, staff, etc...
• Maintains logs and reports; customer phone, repair, inventory logs / reports ect...
• Evaluates and critiques installation instructions and new products for continuous improvement and communicates identified opportunities to supervisor.
• Follows established procedures, work instructions and operational controls implemented by client to comply with all applicable legal requirements
• Follows safe working practices and properly wears personal protective equipment.
• Performs other duties as directed.

Preference / Requirements :

Apply online at prioritypersonnel.com.

Salary : $19