Field Service Engineer | Commissioning Team

Company Overview

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

Responsibilities

As a Field Service Technician | Comissioning Team, you will travel to Hamilton Storage Customer sites for new installation and trainings for 2-6 weeks at a time. Hamilton Storage Customers are located throughout the Continental United States. Once the initial set-up and training is complete you will return to the Franklin, MA facility and resume normal field service duties and responsibilities.

 

Responsibilities include, but are not limited to:

• Power up and troubleshoot systems, ensuring functionality and reliability
  • Perform hands-on troubleshooting at the system level
  • Provide daily progress updates to the back-office team
  • Complete and pass the warm internal qualification test
• Conduct cold system setup and testing
  • Train users on cold system operation and troubleshoot in cold conditions (-20°C)
  • Perform and pass the cold internal site acceptance test (SAT)
  • Assist with SAT procedures as required
• Provide support to service and maintenance teams
  • Assist the service team with preventative maintenance calls as needed
  • Perform system corrections, repairs, and implement recommended improvements
  • Offer feedback to engineering teams to inform system enhancements
• Operations and cross-functional collaboration
  • Use electronic and mechanical test equipment effectively
  • Complete and submit all necessary paperwork and expenses in a timely manner
  • Ensure high levels of customer satisfaction through clear communication and prompt corrective actions
  • Collaborate closely with R&D, Customer Service, Product Management, and Manufacturing teams
  • Follow company ISO and Health & Safety standards
  • Complete all assigned tasks within the planned timeline
• Lift and hold 50 lbs or more frequently.
• Other duties as assigned.

Up to 50% domestic and international travel is expected. Travel will consist of 2–6-week durations (including weekends).

Qualifications

• Ability to work well with engineers, management, and most importantly customers.
• Ability to work as part of a cohesive team as well as independently.
• Ability to manage and meet schedule commitments.
• Adept at reading schematics and assembly drawings.
• Able and willing to take direction.
• Able and willing to learn.
• Strong troubleshooting skills.
• Strong attention to detail.

Education/Experience

• Minimum of one to three (1-3) years of experience in the installation of large capital or construction equipment required.
• Technical degree in Mechanics or Electronics or equivalent combination of education and relevant experience required.
• Experience with on-site installations of large automation capital equipment or construction size projects preferred. 
• Machine shop experience preferred.

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary