What are the responsibilities and job description for the Hamley Saloon Cocktailer position at Hamleys?
Wage Range: $13.70-$16.00 Tips
OPEN UNTIL FILLED: 1ST CLOSING DATE: APRIL 2ND, 2025
JOB SUMMARY
Provides beverage service and/or food service to guests in an efficient and friendly manner ensuring guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction through prompt, efficient, and friendly service placing customers' needs first.
- Greet each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
- Retrieve drink orders from the beverage stations or bar areas and promptly delivers them to customer.
- Promptly take beverage and/or food orders, accept payment for item(s), and process payment as outlined.
- Ensure that beverage/food order is accurate and promptly delivered to the guest.
- Make continual rounds throughout the areas to ensure food and beverage service is maintained.
- Ensure that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
- Promote internal guest service standards through courteous and respectful behavior.
- Constantly maintain a clean, efficient work area, wiping spills, replenishing condiments, and when able, assisting with service and maintenance of beverage stations.
- Comply with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
- Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to the supervisor.
- Ensure that the operation of equipment, tools, and materials is handled safely.
- Other related duties as assigned.
PROMOTE QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None.
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- None.
MINIMUM QUALIFICATIONS:
- Six (6) months of experience in the customer service/hospitality industry.
- Possess or obtain a Food Handlers and OLCC service permit within 30 days of hire.
- Knowledge of mixed drinks, liquor, beer, and wine.
- POS and cash handling experience.
- Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
- Physically able to: stand and/or walk for long periods; work in a smoke-filled environment; able to perform repetitive motions with arms, elbows, wrists, hand, and fingers; able to bend, lift and maneuver 50 lbs.; and good visual and auditory acuity to respond.
- Must be able to work a flexible schedule - weekends, holidays, and special events.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Requires a criminal history background check.
- Must be at least 21 years of age.
Licenses & Certifications
Preferred- Non Gaming Badge
Salary : $14 - $16
