Experienced Veterinary Receptionist

Job Description: Veterinary Receptionist at Hamlin Animal Hospital

About Us: Hamlin Animal Hospital is dedicated to providing compassionate, high-quality veterinary care. We are a customer-centric, collaborative, and inclusive team committed to the well-being of our patients and clients. Our core values of compassion, respect, and positivity guide everything we do.

Our Work Environment Includes:

• Modern office setting
• Food provided often
• Growth opportunities
• Relaxed atmosphere
• Flexible working hours
• Company perks
• Safe work environment
• On-the-job training
• Lively atmosphere

Position Title: Veterinary Receptionist

Location: 14410 Shoreside Way, Suite 130, Winter Garden, FL
Contact: (407) 872-7772 | management@hamlinvet.com

Reports to: Chief Veterinarian/Practice Manager

Position Overview: As a Receptionist at Hamlin Animal Hospital, you will be a crucial member of our family-oriented team. You will be the welcoming face and voice of our clinic—the first point of contact for our clients and their beloved pets. Your role is essential in creating a positive and caring experience for every visitor, setting the tone for the exceptional care we provide.

Primary Responsibilities:

• Answering Phones & Scheduling Appointments: Professionally handle incoming calls, schedule appointments, and provide accurate information to clients about clinic services.
• Client Check-In & Exam Room Preparation: Greet clients warmly, check pets and their owners into exam rooms, and ensure they are comfortable during their wait.
• Prescription Refill Requests: Receive and process prescription refill requests, ensuring accurate communication with the veterinary team for approval.
• Message and Inquiry Management: Relay client messages and questions to the veterinary staff and DVMs promptly and accurately to ensure clear communication and excellent client service.
• Maintain a Safe & Clean Environment: Help uphold a tidy, sanitary, and safe clinic environment, including waiting areas and exam rooms, to promote a welcoming atmosphere.
• End-of-Day Tasks: Perform closing duties such as balancing the cash register, reconciling the day’s transactions, and preparing the front desk for the next business day.
• Equipment & Environment: Maintain, clean, and ensure readiness of the clinic. Sterilize exam rooms and treatment areas to keep appointments flowing smoothly.
• Communication: Answer phone calls, relay questions or concerns, schedule appointments, take messages, perform call backs to check on patients, and respond to emails as needed.
• Safety and OSHA Compliance: Follow proper safety protocols and adhere to OSHA regulations and standards.
• Continuous Improvement: Commit to learning and advancing your skills. We encourage and support continuous education and professional development in the veterinary field.

Qualifications:

• Minimum of 1 year of experience in a veterinary hospital setting preferred
• Knowledge of veterinary software preferred but not required. 
• Medical terminology preferred but not required
• Strong communication skills and a teamwork mentality.
• Passionate commitment to animal welfare and customer service.
• Good organizational skills.
• Good multitasking

Why Hamlin Animal Hospital? At Hamlin, we pride ourselves on being more than just a hospital; we're an integral part of the Hamlin community. We offer 7-day-a-week care with extended hours to accommodate our clients’ needs, including evenings, weekends, and holidays. As a member of our team, you'll be at the forefront of veterinary care, supported by a positive and inclusive team in a modern, growing facility. Located in Hamlin Town Center, we offer a variety of dining options for enjoyable lunch breaks.

Job Types: Part-time, Full-time
Pay: $14-16 (Higher compensation negotiable based on experience)
Expected Hours: 30 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Continuing education support and advancement
• Relocation assistance (negotiable)
• Colonial Life supplemental insurance plans available

Schedule:

• 10-hour shifts, 4 days a week, with 3 days off
• Weekends and some holidays required

Supplemental Pay Types:

• Bonus opportunities

Ability to Commute/Relocate:

• Winter Garden, FL: Reliably commute or plan to relocate before starting work (Required)

Application Questions:

1. Are you motivated to work hard and expand your knowledge in veterinary medicine?
2. What would you like to get out of your employment with Hamlin Animal Hospital?

Experience:

• Veterinary office experience: 1 year (Preferred)
• Veterinary clinic: 1 year (Preferred)

Work Location: In person

Salary : $14 - $16