What are the responsibilities and job description for the Member Concierge position at Hammer and Nails Grooming Shop?
Hammer and Nails Grooming Shop for Guys is a small business in Reno, NV. We are professional, agile and our goal is to The core of the Hammer & Nails® brand is our distinctive delivery model. When people enter the Shop, they get pampered in a unique atmosphere. This means we’re selling more than just hand and foot grooming, haircuts, and straight-razor shaves. We’re selling experiences. The Shops are so inviting, with experiences so compelling, that Hammer & Nails® is a destination. .
Our work environment includes:
- Modern office setting
- Relaxing vibe in a membership environment
Responsibilities:
- Greet and welcome guests upon arrival
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with check-in and check-out processes
- Provide information about our membership programs and services - Hitting membership sale goals
- Make reservations for guests
- Maintain a clean and organized front desk area
Skills:
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to multitask and prioritize tasks effectively
- Comfortable with sales and sales tactics
- Proficiency in using computer systems and software for reservations and guest management
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided to the right candidate.
Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Set Schedule: Saturday - 10AM-7PM, Sunday- 9:45AM-5PM, Monday - 11:15AM-6PM, Wednesday - 10AM-6PM.
Job Type: Part-time
Schedule:
- 4 hour shift
- 8 hour shift
Work Location: In person