What are the responsibilities and job description for the Member Concierge/Receptionist position at Hammer & Nails Grooming Shop for Guys?
Receptionist
Benefits
- Proficiency in communication, customer service, and sales skills are the main requirements for this position.
- Additional requirements for the position includes basic math, cash handling, phone, and computer skills.
- The ideal applicant must be outgoing, cheerful, engaging, energetic, resourceful, industrious, and imaginative.
Benefits
- Option to enroll in 401(k).
- Fun working environment.
- Eligible to earn commission on membership sales and products.
- Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
- Accomplishing sales goals by leading our clients to the payment & membership options that best meet their needs.
- Assisting Owner, Shop Manager, and/or Assistant Manager as needed.
- Sales experience HIGHLY suggested.
- Previous sales and customer service experience preferred.
- Ability to work in a dynamic shop environment.
- Strong phone and computer skills.
- Ability to prioritize and multi task.
- Strong leadership qualities; motivated and respectful.
- Well-developed interpersonal skills to communicate effectively with peers, supervisors and clients.
- Strong ability to multi-task.
- Salon/Barbershop experience is a plus.
- Ability to understand and explain how Hammer & Nails memberships work to our guests.
- Scheduling appointments for our guests.
- Providing our guests with a tour of the location, including serving complimentary beverages to our guests.
- Cleaning duties which include: washing towels, sweeping and taking out trash, etc.
- Selling memberships.
- Providing an exceptional experience to every Hammer & Nails guest.
- Provide exceptional customer service.
- Understand the needs of customers; handle and resolve customer service issues.
- Provide the client with a clear understanding of the shop policies and pricing.
- Upsell services and retail products to meet the customers needs.
- Establish and maintain a positive working relationship with shop personnel.
- Provide shop tours as necessary or requested.
- Complete administrative, sales and required other tasks.
- Greet clients and check in members/guests.
- Promote and sell memberships and retail products.
- Answering telephones.
- Setting and confirming appointments.
- Ensure opening and closing procedures are adhered to Account for all money daily.
- Organizing and maintaining Shop Cleanliness.
- General administrative and clerical support.
