Director of Workforce Development

Position Title: Director of Workforce Development

Department: Human Resources, Training and Volunteer Resources

Grade Range/Job Status: Full Time-Exempt-Salaried

Reporting Relationship: Chief Human Resources Officer

Supervisory Responsibilities: Training and Education Manager, Training and Education Lead, Training and Education Assistant

Typical Schedule: Primarily M-F Days. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the organization.

Position Summary

The Director of Workforce Development reporting directly to the Chief Human Resources Officer is a member of the Human Resources, Training and Volunteer Resources Team as well as the Leadership Team, is responsible for leading and guiding the development and implementation of innovative, relevant, and successful training programs across the organization. The Director will collaborate with various departments to create training materials, identify training needs, and develop effective training strategies for employees, family members, and the individuals that Hammer & NER support. The Director plays a vital role in ensuring that employees receive the necessary training and development to excel in their roles. As a training leader this position oversees all training related to licensing requirements, new employee orientation, department team needs across the organization, and the development of related processes to ensure employee growth potential, positively impacting retention. The Director is responsible for leading curriculum development, managing training programs, assessing organizational needs, and developing strategies to improve employee performance. They must also possess excellent communication and leadership skills to effectively manage a team of trainers, build relationships with internal/external stakeholders, and ensure that training initiatives align with organizational goals and industry standards. This position includes the overall leadership of training team members: Training and Education Manager, Training and Education Lead, and Training and Education Assistant. All employees are expected to center, model and champion the Hammer/NER’s core values of Person-Centered, Relational, Opportunistic, and Stewardship in order to provide people with intellectual and other disabilities with the opportunity to live life to its fullest.

Primary Duties and Responsibilities

1. Training Planning, Strategy, and Administration

• Collaboration with Human Resources and Training teams to conduct/coordinate new employee orientation.
• Develop an organizational training plan which supports Hammer and NER’s strategic plan in staff development.
• Assess departments for training needs
• Develop long and short-term objectives to meet the learning needs of each department.
• Evaluate the effectiveness of training programs through assessment and researching industry trends and training techniques.
• Leads and evaluates the annual training requirement process.
• Leads curriculum development, eLearning content, and training opportunities for identified training needs.
• Develop and manage the training budget.
• Partners with Development team on Training Grant writing and reporting.
• Maintains contracts with external vendors, including our Learning Management System, and Venues for training events.
• Oversee the development and maintenance of a data system for tracking training with the Training team, including: two Admin leads for the LMS.
• Publicize training opportunities across the organization.
• Develop alternative training modalities (e.g., on-line training, videos, English as an additional language need, and self-study modules).
• Continued development of in-house instructor pool including train the trainer education and support.
• Partners with the Human Resources/Training team on planning the triannual All Staff meetings.
• Leads ongoing partnership and meetings with the Program and Health Services teams, focusing on training development and processes.
• Collaboration with other service providers focusing on industry standards and best practices.
• Completes written team summaries for the Leadership team and Board of Directors.

2. Specialized Training Initiatives

• Continually develops the supervisory, management, and leadership development training program.
• Leads the Manager Mentoring Program
• Provides one-on-one skill-based coaching to managers, directors, and other department’s team members as needed.
• Utilizing Person Centered Skills and Tools to provide individualized support to staff teams, individuals served, and family members.
• Leads Alzheimer and Dementia training development on End-of-Life Task Force.
• Oversee the specialized training development led by the Training and Education Lead.

3. Leadership and Supervision

• Serve as a member of the Leadership Team.
• Lead, manage and supervise Training and Education Manager, lead, and Assistant.
• Complete routine and/or monthly check-ins with direct reports.
• Actively participate in team building, fostering a work environment that reflects the organization’s stated core values.
• Hire team members to ensure quality work reflective of Hammer’s mission, vision, and values.
• Attend and/or run team status meetings to communicate pertinent information to team members
• Coach and develop staff members by monitoring employee productivity and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing 90-day and annual performance evaluations.
• Maintain and approve direct report timesheets, Paid Time Off requests, and other personnel records as needed.

Essential Knowledge and Qualifications

• Bachelor’s degree or higher in Education or related field preferred.
• Advanced workforce, training, and curriculum development experience required, working for a mid-sized or larger organization. Formal, informal, and cross-disciplinary experiences will be considered.
• Demonstrated leadership, strategic planning, and communications skills related to workforce development and training.
• Strong presentation and teaching skills that encompass clear communication, audience engagement, effective content delivery, adaptability to different adult learning styles, confidence, and the ability to incorporate interactive elements to facilitate learning.
• Proficiency with Microsoft Office Products (Word, Excel, Outlook) (Familiar with Training tools, including, Learning Management System, its purpose and/or Admin functions; and experience or exposure to different types of Training creation software)
• Ability to assess Training needs and data across the organization and advise the HR, Program, and Leadership teams when needed.
• Experience exercising professional discretion and maintaining confidentiality regarding all human resources related matters.
• Experience establishing trust and maintaining effective relationships with internal hiring managers.
• A willingness to manage multiple priorities to ensure work is completed in a timely and productive manner.
• Demonstrated experience communicating effectively and persuasively both verbally and in writing on an interpersonal and group level.
• Requires a valid driver’s license, access to a personal auto and willingness to drive as needed to our east and west metro offices, residences, and other locations as needed.
• Physical demands include frequent use of a telephone, frequent use of repetitive motion activities including typing on a computer keyboard and the ability to work for extended periods of time at a desk and computer. Standing for long periods of time when teaching or presenting.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
• Must be willing and able to work flexible hours/days, including occasional evenings and weekends, reflective of the dynamic schedule of the organization.

This job description assigns essential functions. It does not restrict the tasks an individual in this position might be asked to perform or all qualifications that may be required currently or in the future.