Sales Floor Associate

Job Title: Stylist - Retail Sales Associate

Come join the Hammitt family and be a part of something special!

Company Overview

Hammitt Los Angeles is a rising star in the luxury accessories market. Specializing in high-quality handbags that combine fashion with function, Hammitt handbags and accessories are the fresh, versatile approach to everyday modern style. Designed in Hermosa Beach, California Hammitt’s are meant to be worn, felt, and loved for a lifetime. The company is thriving and accelerating beyond a localized label to a prominent fashion brand in the US. The Hammitt brand is well-positioned for continued growth in the years to come with over 800 boutiques and department store locations, three flagship stores in Southern CA, strong brand positioning online, and quickly becoming a great American Success story.

Our customers maintain loyalty to our brand as we promise an investment that will last a lifetime - guaranteed TLC and free repairs. Over the 16 years of our existence, Hammitt has grown exponentially. We work in a fast-paced environment where overachievers and collaboration fuels success. Your hard work will be recognized as you join a team of driven leaders, visionaries, and innovators dedicated to pushing boundaries.

“FEEL IT. LOVE IT. HAMMITT.”

Job Summary

Hammitt is seeking an experienced Stylist to work with the La Jolla Store Manager and team to create a customer-centric environment. We are looking for an individual with a passion for styling and clienteling, providing outstanding customer experiences, and a drive to achieve results.

Your Role & Responsibilities

· Build rapport through conversation and storytelling to gain new customers and maintain current customer loyalty

· Develop and retain excellent product knowledge, including current, past, and upcoming seasons

· Provide outstanding customer service by meeting the customer’s needs, creating positive shopping experiences, and exceeding customer expectations

· Actively listen and engage with customers to assess their needs and recommend the most fitting product(s)

· Share in-store promotions and new arrivals

· Cross-sell and Up-sell products: Proactively identify and recommend complementary products, offer customers higher-end or more feature-rich products, and personalize product recommendations based on customer purchase history and interests to increase their purchase value and spend

· Create and execute visually stunning and engaging displays that capture customer attention and drive sales

· Assist in maintaining inventory to ensure products are in stock

· Collaborate with team members to keep the sales floor clean and organized

· Maintain a positive workplace environment that promotes an encouraging workplace culture

· Be open to receiving feedback from the Store Manager and other team members

· Process sales transactions with engagement, efficiency, and accuracy

· Must be thorough and precise to ensure accuracy when assisting with shipping and receiving merchandise

Skills, Abilities, Requirements

· Fashion retail experience, customer service, and customer-facing interactions (1 year min)

· Clienteling experience (preferred)

· Associate Degree or Bachelors Degree (preferred)

· Confident and a clear communicator, both in writing and speaking

· Excellent listener who is able to accurately understand and respond to the needs of others

· Positive attitude, ability to move fast, be bold, and thrive in a dynamic environment

· Be available to work nights, weekends, and potential holidays

· Familiarity with Shopify and NetSuite are a plus