What are the responsibilities and job description for the Information Systems Help Desk Specialist position at Hampden County Sheriff's Office?
Are you ready to take your tech skills to the next level while making a real difference in your community? The Hampden County Sheriff's Office is seeking an enthusiastic, motivated, and tech-savvy Help Desk Specialist to join our dynamic Information Systems & Technology (IS&T) team. In this vital role, you won’t just be resetting passwords—you’ll be a critical part of keeping our systems running smoothly and ensuring our staff has the tools and support they need to succeed.
Work Schedule:
Monday-Friday, 8:00 a.m.-4:00 p.m.; must be able to work any shift as directed.
What You’ll Do:
As a Help Desk Specialist, you’ll be the first line of defense when tech trouble strikes. You’ll troubleshoot issues, guide users through problems, and help implement solutions that keep our operations efficient and secure. You’ll also:
- Serve as the go-to expert for Help Desk requests related to office applications, hardware, software, and telecommunications systems.
- Investigate and resolve user issues or escalate as needed.
- Collaborate with IS&T staff to identify needs and implement improvements across systems.
- Create and maintain user accounts, permissions, Exchange mailboxes, and more.
- Provide training and support to staff on the use of applications and systems.
- Maintain documentation, procedures, and reports to help our Help Desk run like a well-oiled machine.
- Be part of an on-call rotation and ready to lend a hand when needed.
Benefits:
In addition to a very competitive salary, the position comes with first-rate health care coverage, dental options and paid time off. And if you're forward-thinking, the Commonwealth's pension retirement plan is outstanding.
Working for the Hampden County Sheriff's Office isn’t your average IT job. Here, you’ll be part of a mission-driven team that supports public safety and community well-being. You’ll gain real-world experience, grow your skills in a fast-paced environment, and make a direct impact on the daily operations of one of the region’s most essential organizations. If you’re a team player with a passion for technology and a desire to make a difference, we want to hear from you! Apply now and bring your expertise to a team that values innovation, integrity, and community service.
REQUIREMENTS
- Bachelor’s degree in Computer Information Systems, Business, or a related field — OR — 1–2 years of relevant experience with a high school diploma/equivalent.
- Strong knowledge of Microsoft Windows, Word, Excel, network environments, PC operating systems, and troubleshooting hardware/software issues.
- Stellar verbal and written communication skills.
- A strong customer service mindset and a collaborative, problem-solving attitude.
- Availability for on-call support
- Ability to lift and transport hardware
- Valid driver’s license
- Maintain an active, accessible phone number
ABOUT THE COMPANY
The Hampden County Sheriff’s Office is not your average law enforcement agency.
Behind the walls of our facilities in Western Massachusetts, our firm but fair approach to corrections has been emulated across the country and changed countless lives for the better. We provide empathy and opportunity to all who come under our care and custody with the aim of uplifting individuals and their families.
In the community, Sheriff Nick Cocchi’s ‘never say no’ attitude has evolved the field of community policing, bridging the divide between residents and unmet needs in our neighborhoods. You’ll find our dedicated staff in the parks, on the waterways, in our schools and on the streets to be a positive, proactive partner for the public good.
If you want to help make the world a better place, consider joining our team!
