What are the responsibilities and job description for the Front Desk Associate position at Hampshire Hills Athletic Club?

Job Type

Part-time

Description

Your Next Adventure Starts Here! Come Join Our Team!

We're on the lookout for a friendly, energetic, and customer-focused superstar to join our team as a Front Desk Associate! If you love meeting new people and creating great first impressions, this is the perfect role for you. As the face of our business, you'll be the go-to person for our members and guests, making sure they feel welcome and taken care of from the moment they walk through the door.

Responsibilities :

Greeting all clients as they enter and leave
Responding to questions both in-person and on the phone
Providing accurate information about our services and offerings
Resolving customer complaints and issues in a timely and professional manner
Maintaining a positive and professional attitude at all times
Collaborating with other team members to ensure customer satisfaction
Maintaining accurate records of customer interactions, transactions and notes

If you're all about great vibes, top-notch service, and keeping things running smoothly, we'd love to have you on board! Free membership & employee discounts included!

Requirements

High school diploma or equivalent

2 years experience of in-person customer service preferred

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Strong problem-solving skills

Ability to multitask and prioritize tasks effectively

Strong computer learning skills

Ability to process cash transactions accurately

Ability to work flexible hours, including nights and weekends

Ability to work long periods of time while standing; walk with ease, move easily up and down stairs able to carry up to 30 lbs.

Salary Description

13 per hour Free Membership and Emp Discounts

Salary : $13

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Front Desk Associate

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