What are the responsibilities and job description for the Service Manager position at Hampstead Pre?
Hiring Immediately - Bilingual or English Speaking Service Manager
Company Story :
Hampstead Pre-Owned was started in 2012 with a small investment and an idea. That idea was to start a pre-owned dealership that would conduct business with respect, integrity, honesty, and compassion - where we would follow the golden rule and treat customers the way we would want to be treated. We provide a warm, courteous and professional atmosphere in which to do business while always exceeding the expectations of our customers, employees and the community. We quickly resolve issues when they arise and avoid repeating the same mistakes. Customer satisfaction is our team's number one priority.
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!
Job Description :
Hampstead Pre-Owned is searching for an experienced Service Manager to join our team and help us continue to exceed our customers expectations.
The Service Manager will be responsible for overseeing the day-to-day operations of our service department, ensuring the efficient and effective delivery of automotive repair and maintenance services. This role involves managing a team of technicians, handling customer service issues, and driving departmental performance. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a commitment to customer satisfaction.
Job Duties / Responsibilities :
- Field phone calls from customers who previously purchased a vehicle
- Field calls from new customers
- Maintain a service schedule
- Manage our rental cars, both their maintenance and when they are rented out
- Access warranty information, contact warranty companies, and work with them to resolve our customers issues
- Collect payments for completed repairs
- De-escalate tense situations with customers
- Maintain organizational standards in the service department
- Work closely with several mechanics and technicians assigned to the managers team
- Manage carts for vehicles to obtain necessary parts
- Test drive repaired and serviced vehicles
Qualifications(Certifications, Skills) :
Experience :
We are searching for candidates who have prior experience as a service manager, service writer, or service advisor. Technicians with customer service or management experience are also welcome to apply.
Compensation :
Salary : $70,000 - $90,000
Average Compensation(Hourly / Salary Average Commission) : $70,000 - $90,000
Benefits : We offer excellent health, dental, and vision coverage as well as a 401K
Join us at Hampstead Pre-Owned and be a part of a team dedicated to delivering top-quality service. Apply today!
Salary : $70,000 - $90,000
