What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Hampton by Hilton Alice?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that each guest has a pleasant experience. The ideal candidate will possess strong customer service skills, be proficient with phone systems, and have a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of room availability and reservations.
- Process payments and manage billing inquiries.
- Address guest complaints or concerns promptly and professionally.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize hotel management software to manage bookings and guest information.
- Assist with phone calls, providing excellent phone etiquette at all times.
Skills
- Proven experience in a front desk or customer service role, preferably in the hotel industry.
- Strong knowledge of hotel management practices and procedures.
- Excellent communication skills, both verbal and written.
- Proficient in using phone systems and hotel management software.
- Bilingual abilities are a plus, enhancing guest relations with diverse clientele.
- Exceptional organizational skills with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- A genuine passion for hospitality and providing outstanding guest services.
Join us in delivering exceptional experiences to our guests as a Front Desk Agent!
Job Type: Part-time
Pay: From $9.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Ability to Commute:
- Alice, TX 78332 (Required)
Ability to Relocate:
- Alice, TX 78332: Relocate before starting work (Required)
Work Location: In person
Salary : $9
