What are the responsibilities and job description for the Experience Guest Service Agent position at Hampton by Hilton Chicago Gurnee?
Job Overview
We are seeking an Experience Guest Service Agent to provide exceptional customer service at our hotel. The ideal candidate will be responsible for greeting and assisting guests, answering phone calls, and ensuring a smooth and efficient stay. The successful candidate will be able to work in a fast-paced environment and provide a high level of hospitality to our guests.
Responsibilities
- Welcome and check-in guests, providing them with a warm and friendly welcome.
- Answer phone calls, respond to guest inquiries, and resolve any issues or concerns.
- Process guest payments, manage room assignments, and handle guest requests.
- Conduct night audits to ensure accuracy and efficiency in the hotel's operations.
- Provide guests with information on hotel amenities, services, and local attractions.
- Maintain a clean and organized front desk area.
- Utilize phone systems to communicate with guests and other hotel staff.
- Provide excellent guest relations, ensuring that all guests have a positive experience at the hotel.
- Demonstrate a strong understanding of hotel policies and procedures.
- Work closely with other departments to ensure seamless operations.
Qualifications
- Experience in hospitality management, preferably in a hotel setting.
- Excellent communication and phone etiquette skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in using phone systems and multilingual skills are an asset.
- Strong guest relations skills and a customer-focused approach.
- Knowledge of hotel operations, including front desk and night audit procedures.
- Ability to work varying shifts, including nights and weekends.
- A strong understanding of hotel policies and procedures.
- A high school diploma or equivalent is required, and a bachelor's degree in hospitality management or a related field is preferred.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Gurnee, IL 60031 (Required)
Work Location: In person
Salary : $15