What are the responsibilities and job description for the Front Desk Associate position at Hampton by Hilton Dayton Airport Englewood?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. The Front Desk Agent will manage reservations, assist guests with inquiries, and ensure a smooth check-in and check-out process.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations using phone systems and hotel management software.
- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Provide information about local attractions, services, and hotel amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Uphold the highest standards of hospitality management by maintaining professionalism at all times.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hospitality management software is a plus.
- Multilingual or bilingual skills are highly desirable for effective communication with diverse guests.
- Strong organizational skills and attention to detail are essential for managing multiple tasks efficiently.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $15