What are the responsibilities and job description for the Front Desk/Night Auditor position at Hampton by Hilton Dayton Airport?
This is a 2nd & 3rd shift position.
The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Answering calls and queries related to potential booking
Night Auditor skills and qualifications
Night Auditors must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills and qualifications include:
Strong customer service skills
Knowledge of safety and security procedures
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Ability to solve problems and diffuse tense situations
Any additional task/assignments as directed by management, brand and ownership.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15