What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton Franklin. KY?
Company Overview
Hampton by Hilton is dedicated to providing a safe and relaxing experience for our guests, ensuring cleanliness and comfort from check-in to check-out. With a focus on health and safety, we strive to deliver peace of mind during every stay across our 18 brands worldwide.
Summary
We are seeking a Front Desk Agent to join our team at Hampton by Hilton. In this role, you will be the first point of contact for our guests, responsible for delivering exceptional customer service and ensuring a smooth check-in and check-out process. Your contributions will be vital in creating memorable experiences for our guests.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Provide information about hotel services, amenities, and local attractions to enhance guest experience.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain an organized front desk area and manage reservations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Requirements
- Strong communication skills with a focus on customer satisfaction.
- Excellent time management skills to handle multiple tasks effectively..
- Ability to work flexible hours, including weekends and holidays.
If you are passionate about hospitality and enjoy creating positive experiences for guests, we invite you to apply today and become part of the Hampton by Hilton family!
Job Type: Part-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $11
