What are the responsibilities and job description for the Guest Service Agent position at Hampton by Hilton Huntsville South?
Company Overview
Hampton by Hilton is dedicated to providing a safe and relaxing experience for our guests. With a commitment to cleanliness and health, we ensure that every stay is comfortable and worry-free across our 18 brands worldwide.
Summary
As a Guest Service Agent at Hampton by Hilton, you will be the first point of contact for our guests, ensuring their experience is seamless from check-in to check-out. This role is vital in upholding our mission of delivering exceptional service and maintaining guest satisfaction.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Manage phone systems effectively, addressing calls with professionalism and courtesy.
- Assist with night audit procedures as required to maintain accurate records.
- Maintain a clean and organized front desk area to enhance guest experience.
- Collaborate with team members to deliver outstanding customer service at all times.
- Ensure compliance with health and safety protocols throughout the hotel.
Qualifications
- Proven experience in customer service or hospitality roles, preferably in a hotel setting.
- Strong front desk skills with knowledge of hotel management systems.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Bilingual abilities are a plus to enhance guest interactions.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Familiarity with night audit processes is beneficial but not required.
- A friendly demeanor and a passion for providing exceptional guest experiences.
If you thrive in a dynamic environment where guest satisfaction is paramount, we invite you to apply today and become part of our welcoming team at Hampton by Hilton!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Huntsville, AL 35802: Relocate before starting work (Required)
Work Location: In person
Salary : $13