2nd shift Front desk Agent/Hotel

Job Description:

We are seeking a friendly, professional, and motivated Front Desk Agent to join our team. The ideal candidate will have excellent customer service skills and a passion for providing a memorable guest experience. As the first point of contact for our guests, you will play an essential role in ensuring a seamless check-in/check-out process and a welcoming atmosphere.

Key Responsibilities:

• Greet guests warmly and provide excellent customer service at the front desk.
• Check-in/check-out guests efficiently and accurately using hotel management software.
• Answer phones, respond to inquiries, and provide information regarding services, policies, and amenities.
• Handle guest complaints and resolve issues in a timely, professional manner.
• Maintain accurate guest records, reservations, and payments.
• Assist with luggage, room requests, and general guest needs.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Perform basic office duties such as filing, faxing, and handling correspondence.

Qualifications:

Previous experience in customer service or hospitality is a plus.

• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in hotel management software (preferred but not required).
• Strong attention to detail and organizational skills.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary
• Paid time off
• Employee discounts
• Career growth opportunities

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Mentor, OH 44060 (Required)

Ability to Relocate:

• Mentor, OH 44060: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15