What are the responsibilities and job description for the Hospitality Associate position at Hampton by Hilton Potsdam, NY?
Job Summary
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience at our hotel or resort. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Bilingual candidates are highly encouraged to apply.
Duties
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing inquiries.
- Conduct night audits as needed to ensure all financial transactions are accurate.
- Collaborate with other departments to enhance the guest experience.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a hotel or resort environment is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Bilingual proficiency is a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is advantageous but not required.
- Strong organizational skills and attention to detail.
Join our team as a Guest Service Agent and contribute to creating unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 15 – 30 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Guest services: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Potsdam, NY 13676 (Required)
Ability to Relocate:
- Potsdam, NY 13676: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
